If you have a question that’s not answered here, please contact us at email@example.com or 501-396-9952.
Here are some frequently asked questions:
- Are there membership fees?
- Will I have to buy vegetables I don't want?
- How do I order?
- How and when do I pay?
- When and Where do I pick up my order?
- Why Support Locally Grown?
- How can I sell through this market?
- Are the products sold through the Arkansas Local Food Network organic?
- What if I get a product that isn't fresh or doesn't match the product description?
- Are all of the products sold through the Local Food Club locally grown?
And here are some answers:
Are there membership fees?
To help us with our overhead costs and administration, as well as to assist local farmers by ensuring low grower fees, we ask that you join the Arkansas Local Food Network to participate in the online market. You are welcome to try us for two orders before officially becoming members. The membership fees are $60 for an annual membership; however, membership fees can be paid monthly for $7.50.
Will I have to buy vegetables I don't want?
Unlike some co-ops, buying clubs, or CSAs where everyone gets the same box of stuff (and you don’t know what you’re getting until you get it), with Locally Grown you get to order what you want, in the quantities that you want, from the farms that you want. The weekly email lists the goods available that week, and you can browse the items on this website before you place your order.
How do I order?
When The Market opens on Sunday, an email is sent to all of our registered customers. Customers must place their order for the week no later than noon on Wednesday. Orders can be placed here on our website. To order simply add the items you want to your basket and then checkout. Be sure to go through the entire checkout process to place your order. You will receive an email confirming what you have ordered.
How and when do I pay?
We accept payment via cash, check, and credit or debit card when you pick up your order.
You may also choose to pay with a credit or debit card when you you place your order. To utilize this option, you must first add card information to you account by clicking the “Add a card” link on the “Your Account” page. Then select that option when checking out. Because we may have to adjust your total to account for extra items you decide to purchase or items that were unexpectedly unavailable, cards are NOT charged until after the Saturday pickup.
There is a 3% convenience fee for paying with a credit or debit card.
When and Where do I pick up my order?
Pickup is Saturday morning from 10:00AM until Noon at Christ Episcopal Church at the corner of 6th and Scott Street. We also offer a Monday pickup from 5:00PM until 6:00PM at the same location. All orders pickup on Monday will incur a $2.50 convenience fee. Please consider what you order for Monday pickups. Many perishable items aren’t as fresh by Monday.
If you miss the Saturday window, your order will be available on Monday and the $2.50 fee for Monday orders will apply. If you miss both pickups, you will incur a $10.00 no-show fee. However, we will hold your order so you may pick it up the next Saturday or Monday.
Due to space limitations, we cannot hold an order longer than two pickup cycles. Orders that are not picked up at that point are considered forfeited. Since those items were harvested specifically to fulfill your order and we will have already paid the grower, you will still be responsible for paying for your entire order and the $10.00 no-show fee.
If you know you will not be able to pick up your order are able to let us know ahead of time, we can offer your items to our other members. You will not be charged for any products that sell.
Why Support Locally Grown?
Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.
Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.
Provide learning opportunities: Buying local provides you with the means and experience to educate yourself and your community about the importance of healthy, accessible local food and sustainable agriculture.
Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
How can I sell through this market?
If you’ve already created a customer account here, simply go to Our Growers and click on ‘Join this Market’. This will add you to our system market managers will be notified of your application.
We request that all participating growers donate 13% of sales to the Arkansas Local Food Network. Like at a traditional farmers’ market, you do get to set your own prices and list your items as you wish. Call (501)291-2769 for more information.
Are the products sold through the Arkansas Local Food Network organic?
Some are, some aren’t. Many, but not all, of our growers grow naturally and do not use chemicals. As a responsible consumer we encourage you to get to know your local farmers and learn about how their products are grown and raised. We offer our growers an opportunity to discuss their growing practices on their description page. Please visit the pages or contact the farmers for more information. Questions may also be sent to firstname.lastname@example.org or (501)291-2769.
What if I get a product that isn't fresh or doesn't match the product description?
It’s important that we receive feedback from you ASAP if you get an item that isn’t fresh or doesn’t match the product description. We will forward your feedback to the farmer. In most instances we can credit your account for the unsatisfactory purchase/s.
We also ask that you let us know if there are any errors in your order. We handle a lot of items each week, and sometime do make mistakes. Please let us know if you find that you’re missing items or have extra items when you get home from pick up.
Are all of the products sold through the Local Food Club locally grown?
Arkansas Local Food Network supports not only local farmers, but also small cottage industries – such as soap and other body care products, candles, tea blends, milled products, and baked goods.
Purchasing these products from local rather than national and international sources helps to move our local economy in a more sustainable direction.
On average, American farmers receive less than twenty cents per dollar for their products. The majority of food dollars go to middlemen, such as food brokers, distributors, and retailers. By comparison, when locally produced food is purchased, a much higher return per dollar goes to the farmer. In the case of the Local Food Club, the farmer receives 90% of each dollar spent. In addition, money spent in the local community gets spent an average of seven more times inside the community before it’s finally spent outside. So, buying locally grown produce not only supports local farmers, but also supports the entire local economy. The same story is true for other locally produced items. Building the local economy is an essential step to a sustainable future.
As such, the local food club helps our community become more sustainable by building the local economy and channeling member support to local farms and cottage industries. The program links together local producers and consumers and makes participating farms and businesses more viable operations by expanding opportunities to market goods. Our program encourages new and fledgling farmers and entrepreneurs by offering a low-risk environment for start-up and development. The program offers a local alternative to items that might otherwise be obtained from non-local sources.
The mission of the Arkansas Local Food Network is to develop sustainable community through education, innovation, and collaboration. We are dedicated to a healthy environmental, economic and social future for our community and world. We believe in sustainable development as a creative process that balances human economic and social needs with the requirements of the natural world upon which all life depends. We advance our mission via community collaborations that educate and serve human needs in sustainable ways, the primary of which is our online farmers market at littlerock.locallygrown.net.